The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. I have spent 3 days trying to resolve this ease HELP!!!įor general advice see Troubleshooting issues with iTunes for Windows updates.
Running the install produces the same problem, Common\Apple\Mobile Device Support is not installed. I then downloaded the iTunes installation file again. I then uninstalled all the apple software and followed this by using Regedit to remove all entries relating to iTunes, Bonjour, Quicktime, Mobile Device Support etc. The installation failed to install the Common\Apple\Mobile Device Support folder with the required files (about a million times). The laptop was restarted cleanly, I then downloaded the latest version of iTunes. I cleared the recycle bin, shutdown my firewall and virus protection. I have searched through the hard disk painstakingly to ensure all Apple files are removed. I have removed all traces of iTunes and Bonjour. I have followed the steps in how to uninstall iTunes in the correct sequence. So, the fundamental problem is that the current version of iTunes is not installing the Apple Mobile Device Support. Everything I have found is extremely outdated and I am just praying that others find this problem too and it gets resolved! I am thinking it is due to this PC being quite new and therefore never having iTunes on it before? Maybe if its already on there it doesn't matter once you upgrade to Windows 10 as AMDS is already there where this one was pretty much born with Windows 10. Despite following all the advice the problem is still not resolved. I have read the support documents from Apple, and other postings on this forum. It was from this point 3 days ago that I started uninstalling and reinstalling over and over trying every possible thing suggested online only to see the roll back when it tries to install the AMDS. I then read to uninstall iTunes in separate components etc but when I went to do this I noticed that the AMDS (Apple Mobile Device Service) wasn't actually there to uninstall. I did this and the phone was still undetected. I googled it and the consensus online seemed to be that installing iTunes first was the way forward as you needed the drivers from them (even though the phone installed automatically on another laptop in the house without this being the case).
I decided to use the PC to store the photos from my iPhone 6 and discovered that it wouldn't install the driver automatically and was therefore undetected.
Its currently updated to the latest version. We have a brand new Lenovo Ideacentre at home.
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